About Us

Refund policy

​

SWATS-themed items are shipped and returned through Printful. Review their policy below:

Last updated on June 3, 2022

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you or your customers notice an issue on the products or anything else on the order, please submit a problem report.

The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.

Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

If you haven't registered an account on printful.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned by Customer - It is best to advise your end customers to contact you before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore Printful reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

For more info on returns, please read our FAQs. 

Quality concerns or fulfillment issues

If there’s a problem with an order—like a manufacturing error or a damaged item—we’ll offer a free reprint or a refund to your Printful Wallet. You don’t need to return the product. We take full responsibility for these cases; you just need to submit a problem report.

Customer changed their mind

If your customer ordered the wrong size, picked the wrong item, or simply doesn’t want it anymore, returns or exchanges are up to you. We don’t offer free reprints or refunds in these cases.

You’re welcome to place a new order for your customer at your own expense if you choose to provide a replacement.

Exception: For orders shipped to Brazil, customers have the legal right to cancel their order within 7 calendar days of receiving it, under the “right to regret” policy. If this applies, please contact us via the contact form or start a chat.

What happens with returned items?

• You’ll get an email notification if a product is returned to our facility.

• If you’re using our Warehousing & Fulfillment service, you can choose to automatically store returned items and resell them later. Learn how to set this up here.

• If the returned item isn’t claimed within 30 days, we donate it to charity.

Still need help? Our Support Team is here for you—reach out anytime through our contact form or start a chat with us. 

SWATS is an Amazon Associate. Amazon products are shipped and returned via their policies.

SWATS is an ANTA Affiliate. ANTA products are shipped and returned via ANTA policies.

SWATS is a 361 Affiliate. 361 products are shipped and returned via 361 policies.
SWATS is a Shopify Collabs Affiliate. Nike

SWATS is a Kicksown Affiliate. Shipping and Returns are handles via Kicksown policies.

SWATS is a Rakuten Affiliate. Shipping and Returns are handles via Rakuten policies.

SWATS is a paleblue Affiliate. Shipping and Returns are handles via paleblu policies.

SWATS is an NBT affiliate. Shipping and Returns are handles via NBT policies.

SWATS is a Carnivore Snax Affiliate. Shipping and Returns are handles via Carnivore Snax policies.

SWATS is an immi Ramen Affiliate. Shipping and Returns are handles via immi Ramen policies.

SWATS is a Fabric of the Universe Affiliate. Shipping and Returns are handles via FBRC policies.

SWATS is an insta360 Affiliate. Shipping and Returns are handles via insta360 policies.

SWATS is a Huel Affiliate. Shipping and Returns are handles via Huel policies.